atchisonbj's Feedback Ratings History

Reply by atchisonbj: Buyer ordered two Lincoln Cents totaling $8.00. "Economy Shipping" means the order will be shipped as First Class Mail. When the envelope arrived at his address cut opened without the coins I did agree on the conference call to send him replacement coins and did so once I bought a suitable replacement for him at my next show. I did indicate in the letter with the replacement coins that I would do this one time as theft of coins while in USPS custody is a problem that should be addressed with his local postmaster. I did file a theft report with the US Postal Inspection Service on his behalf. I weigh all orders are weighed on a postage scale to insure correct amount of postage is affixed to all orders. The "Postage Due" issue also needs to be addressed with his local postmaster. It is important to me that my customers have a satisfactory buying experience. Unfortunately this is case where a buyer chooses to blame the seller for USPS issues outside the seller's control.

Reply by atchisonbj: That's fine if you change your mind and don't want it. All you have to do is message me and I will cancel the invoice.

Reply by atchisonbj: Buyer ordered a 1981-S TYPE 2 50c Proof-62 for $7.50 on 19d 9m 22. Buyer was aware from his online invoice I shipped it out the following day on 20d 9m 22. As was stated in the listing it was mailed "Economy Shipping" which is First Class Mail. He messaged me on 30d 9m 22 through USACB saying he had no received the coin. I was out of town a coin show and messaged him back to check with his post office as sometimes a buyer's post office can hold mail or have some other delay that I would not be aware of at a USPS location out of my state. After my message he decided to leave this feedback. A tracking number is something that comes with a First Class Package and that's not something you get on a single coin for $7.50. For me to do that I would have to charge $6.00 shipping and handling on each order which few buyers want to pay. I do mail out orders as a First Class Package the order is over $100 or contains more than four coins and if the buyer has an address in the U.S.A.

Reply by atchisonbj: All orders are weighed on postage scale to insure that correct postage is applied. I do not have control over USPS operations. If the buyer's post office decides to add on an additional erroneous charge this is an issue the buyer need to address with his or her postmaster so that the offending postal employee is identified and either retrained on correct postage rates and/or sanctioned with disciplinary action. This should prevent anyone from being overcharged by a deviant USPS employee over multiple articles being mailed from multiple articles. If the postmaster refuses to help or does not respond in a timely matter anyone can contact the members of their Congressional delegation for assistance.

Reply by atchisonbj: Buyer ordered a 1969 MS-63 Roosevelt Dime for $3.00 on Sunday 18d 7m which I promptly shipped Monday 19d 7m as posted on his online invoice. He emailed me on 11d 8m claiming that he had not received the coin. I responded that it had not been returned to me as if it had I would have remailed it and made him aware of the remail date. I advised him to contact his post office and have them find the item. He could also find a missing mail inquiry which is formal notice to USPS to do their job and deliver coin. Neither I nor any seller has control over how timely USPS delivers and order once it has been dropped in their collection boxes. This buyer was really nasty and wants to take the easy way out by blaming me when he needs to deal with USPS if in fact he did not receive his coin. Therefore this buyer has earned a permanent quadruple "B: from me: the Black Book of Blocked Buyers. I strongly encourage all other sellers on USA Coin Book to block this buyer also.

Reply by atchisonbj: I emailed this buyer a direct invoice via Paypal so he could pay for this item but it was never paid and I had to cancel the item and relist it.

Reply by atchisonbj: I sent a reply by email to inform this customer that his coin had not been sent back to me so that he would have to contact his old post office and have them forward it to his other address. It is a customer's responsibility to make sure the shipping address on their U.S.A. Coin Book account is good as that is where your coin will be sent unless you indicate otherwise at the time of the order not after it has already been shipped. Although I included my own phone number in the email I did not receive a call from him then or since.